Privacy Policy

Your privacy and confidentiality matter to us.

Effective Date: February 24, 2026

Aze Mind and Wellness Center (“Aze Mind and Wellness,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our website or services.

Information We Collect

We may collect personal information that you voluntarily provide through our website, appointment requests, or communication channels, including:

• Full name
• Email address
• Phone number
• Date of birth
• Appointment or service inquiries
• Health-related information voluntarily submitted
• Communication preferences, including SMS consent
• Website usage data such as IP address, browser type, and device information

We collect only information necessary to provide services and improve patient care.

How We Use Your Information

The information collected may be used to:

• Schedule appointments and respond to inquiries
• Provide psychiatric and therapeutic services
• Communicate regarding appointments or services
• Send informational or conversational messages related to care
• Improve website functionality and user experience
• Maintain administrative records
• Comply with legal and regulatory requirements

Personal information is used solely for legitimate healthcare and operational purposes.

SMS Communication and Consent

If you provide consent to receive SMS communications from Aze Mind and Wellness Center, you may receive:

• Appointment reminders
• Scheduling confirmations or updates
• Care-related informational messages
• Customer support communications
• Follow-up messages
• Billing inquiries
• Promotions or offers, where applicable

SMS Terms & Conditions

SMS Consent Communication

The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Aze Mind and Wellness Center, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers, where applicable

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Aze Mind and Wellness Center at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Aze Mind and Wellness Center in the following ways:

• Verbally, during a conversation
• By submitting an online form

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. You may also contact us directly or visit our Contact Us page.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or visit our Privacy Policy page.
• Message frequency may vary.

SMS Terms of Service

If you consent to receive conversational or informational SMS messages from Aze Mind and Wellness Center, you agree to receive SMS communications related to appointments, services, and support.

• Reply STOP to opt out at any time
• Reply HELP for assistance
• Message and data rates may apply
• Messaging frequency may vary

Sharing of Personal Information

Aze Mind and Wellness Center does not sell, rent, or trade personal information.

Information may be shared only when necessary with:

• Healthcare providers involved in treatment
• Secure service providers supporting operations
• Legal or regulatory authorities when required by law

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

HIPAA and Health Information Protection

As a healthcare provider operating in the United States, Aze Mind and Wellness Center maintains administrative, technical, and physical safeguards designed to protect personal and health information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Sensitive medical information is handled using secure systems intended to preserve confidentiality and integrity.

Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand visitor behavior
• Enhance user experience

You may disable cookies through your browser settings at any time.

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we follow industry-standard safeguards to protect your information.

Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Request access to personal information
• Request correction of inaccurate data
• Request deletion where legally permitted
• Withdraw communication consent

Requests may be submitted using the contact information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Aze Mind and Wellness Center
20200 Governors Dr, Suite 101
Olympia Fields, IL 60461
Phone: +1 (708) 887-7452
Email: info@azemindandwellness.com
Website: https://azemindandwellness.com